Public accountability
Authority performance, compared
Compare response times, citizen outcomes, backlog, and appeal decisions. Every result includes its sample size and uses an independent rank.
Demo data. These results come from synthetic grievance histories and do not describe real government performance.
At a glance
Leading authorities by key measure
Bars use the reported value. The order follows each measure's stated direction, so the strongest result appears first.
Adjusted rating
Average rating adjusted toward 3.5 out of 5 when an authority has few responses. Higher is better.
3.50
3.00
2.95
- 1.Financial Services (Banking Division)
- 2.Ex Servicemen Welfare
- 3.Agriculture and Farmers Welfare
First response
Median hours from submission to the first recorded officer action. Lower is better.
No authority meets the sample threshold.
Old backlog
Share of open grievances that have remained open for more than 30 days. Lower is better.
72.9%
77.4%
78.0%
78.2%
78.2%
78.6%
78.8%
78.8%
- 1.Agriculture and Farmers Welfare
- 2.Defence
- 3.Home Affairs
- 4.Development of North Eastern Region
- 5.Empowerment of Persons with Disabilities
- 6.Electronics & Information Technology
- 7.Cooperation
- 8.Corporate Affairs
Full comparison
Authority leaderboard
Choose any metric to reorder the leaderboard. Authorities below the minimum sample stay visible but do not receive a rank.
40 of 40 authorities
| Ranked byAdjusted rating | ||||||||
|---|---|---|---|---|---|---|---|---|
| 45.5 hNot ranked, n=10P90 81.7 h6.5 h better | 31.0 dNot ranked, n=13P90 61.8 d21.5 d better | 3.50 / 5Rank 1, n=10SD 1.200.09 / 5 worse | 3.50 / 5Rank 1, n=10SD 1.200.21 / 5 worse | 30.0%Rank 1, n=10SD 1.2015.7% worse | 30.0%Rank 1, n=102 partly resolved15.7% worse | 84.6%Rank 19, n=52Median open age 124.1 d6.8% worse | 57.1%Rank 5, n=72 decisions modified57.1% worse | |
2Ex Servicemen WelfareIndia | 52.0 hNot ranked, n=10P90 91.7 h3.0 h better | 53.0 dNot ranked, n=10P90 75.0 d5.0 d better | 3.00 / 5Rank 2, n=10SD 1.020.23 / 5 worse | 2.50 / 5Rank 2, n=10SD 1.020.17 / 5 better | 50.0%Rank 2, n=10SD 1.0216.7% better | 50.0%Rank 2, n=103 partly resolved16.7% better | 80.7%Rank 13, n=57Median open age 105.0 d3.9% worse | 16.7%Rank 3, n=64 decisions modified23.3% better |
| 27.5 hNot ranked, n=16P90 91.5 h3.5 h worse | 20.0 dNot ranked, n=10P90 42.0 d16.0 d better | 2.95 / 5Rank 3, n=10SD 1.560.45 / 5 worse | 2.40 / 5Rank 3, n=10SD 1.560.90 / 5 worse | 70.0%Rank 3, n=10SD 1.5630.0% worse | 70.0%Rank 3, n=100 partly resolved30.0% worse | 72.9%Rank 1, n=59Median open age 104.2 d1.7% worse | 0.0%Not ranked, n=22 decisions modified50.0% better | |
| 49.0 hNot ranked, n=5P90 60.2 h42.0 h better | 59.5 dNot ranked, n=2P90 63.9 d10.5 d better | 3.33 / 5Not ranked, n=2SD 1.500.36 / 5 worse | 2.50 / 5Not ranked, n=2SD 1.501.83 / 5 worse | 50.0%Not ranked, n=2SD 1.5050.0% worse | 50.0%Not ranked, n=20 partly resolved50.0% worse | 90.4%Rank 35, n=52Median open age 180.0 d0.6% worse | 50.0%Not ranked, n=20 decisions modified50.0% worse | |
| 66.0 hNot ranked, n=9P90 88.4 h15.0 h worse | 29.0 dNot ranked, n=7P90 40.0 d5.0 d better | 3.25 / 5Not ranked, n=6SD 1.070.19 / 5 better | 2.83 / 5Not ranked, n=6SD 1.070.40 / 5 better | 33.3%Not ranked, n=6SD 1.0723.8% better | 33.3%Not ranked, n=62 partly resolved23.8% better | 86.3%Rank 22, n=51Median open age 144.9 d4.6% worse | No data | |
| 72.0 hNot ranked, n=7P90 88.8 h22.0 h worse | 22.0 dNot ranked, n=5P90 38.0 d5.0 d better | 3.53 / 5Not ranked, n=5SD 1.500.27 / 5 better | 3.60 / 5Not ranked, n=5SD 1.500.60 / 5 better | 20.0%Not ranked, n=5SD 1.5013.3% better | 20.0%Not ranked, n=51 partly resolved13.3% better | 92.0%Rank 39, n=50Median open age 152.5 d6.6% worse | No data | |
-Atomic EnergyIndia | 78.0 hNot ranked, n=5P90 89.2 h32.5 h worse | 14.5 dNot ranked, n=2P90 18.9 d16.0 d better | 3.50 / 5Not ranked, n=2SD 1.500.32 / 5 better | 3.50 / 5Not ranked, n=2SD 1.500.79 / 5 better | 50.0%Not ranked, n=2SD 1.507.1% worse | 50.0%Not ranked, n=20 partly resolved7.1% worse | 90.4%Rank 36, n=52Median open age 126.1 d13.3% worse | No data |
-AyushIndia | 73.5 hNot ranked, n=6P90 87.5 h15.0 h worse | 12.5 dNot ranked, n=2P90 16.9 d10.5 d better | 3.55 / 5Not ranked, n=1SD 0.000.15 / 5 better | 4.00 / 5Not ranked, n=1SD 0.000.80 / 5 better | 0.0%Not ranked, n=1SD 0.0040.0% better | 0.0%Not ranked, n=10 partly resolved40.0% better | 88.5%Rank 30, n=52Median open age 131.9 d7.2% worse | No data |
-Bio TechnologyIndia | 72.5 hNot ranked, n=6P90 86.5 h27.5 h worse | 60.0 dNot ranked, n=3P90 60.0 d39.0 d worse | 3.67 / 5Not ranked, n=2SD 0.500.31 / 5 better | 4.50 / 5Not ranked, n=2SD 0.501.50 / 5 better | 0.0%Not ranked, n=2SD 0.5050.0% better | 0.0%Not ranked, n=20 partly resolved50.0% better | 88.2%Rank 27, n=51Median open age 167.2 d0.7% worse | 0.0%Not ranked, n=20 decisions modifiedNo prior period |
| 68.0 hNot ranked, n=5P90 79.2 h28.0 h better | 63.5 dNot ranked, n=4P90 69.0 d33.5 d worse | 3.21 / 5Not ranked, n=4SD 1.120.14 / 5 better | 2.50 / 5Not ranked, n=4SD 1.120.50 / 5 better | 50.0%Not ranked, n=4SD 1.1225.0% better | 50.0%Not ranked, n=41 partly resolved25.0% better | 90.2%Rank 34, n=51Median open age 175.1 d0.2% worse | 0.0%Not ranked, n=42 decisions modified100.0% better | |
| 67.0 hNot ranked, n=5P90 78.2 h28.0 h better | 67.0 dNot ranked, n=3P90 67.0 d5.0 d better | 3.38 / 5Not ranked, n=3SD 1.630.30 / 5 better | 3.00 / 5Not ranked, n=3SD 1.632.00 / 5 better | 33.3%Not ranked, n=3SD 1.6366.7% better | 33.3%Not ranked, n=31 partly resolved66.7% better | 90.4%Rank 37, n=52Median open age 180.2 d0.4% worse | 0.0%Not ranked, n=32 decisions modified100.0% better | |
| 62.5 hNot ranked, n=6P90 76.5 h31.5 h better | 54.0 dNot ranked, n=3P90 62.8 d16.0 d better | 3.46 / 5Not ranked, n=3SD 1.250.08 / 5 worse | 3.33 / 5Not ranked, n=3SD 1.250.34 / 5 worse | 33.3%Not ranked, n=3SD 1.25 No change | 33.3%Not ranked, n=31 partly resolved No change | 88.7%Rank 32, n=53Median open age 184.9 d0.7% worse | 0.0%Not ranked, n=32 decisions modified100.0% better | |
-Civil AviationIndia | 61.5 hNot ranked, n=6P90 75.5 h31.5 h better | 52.5 dNot ranked, n=4P90 69.2 d13.0 d better | 3.40 / 5Not ranked, n=5SD 1.170.29 / 5 worse | 3.20 / 5Not ranked, n=5SD 1.171.13 / 5 worse | 40.0%Not ranked, n=5SD 1.1740.0% worse | 40.0%Not ranked, n=51 partly resolved40.0% worse | 88.2%Rank 28, n=51Median open age 190.9 d0.5% worse | 50.0%Not ranked, n=21 decisions modified No change |
-CoalIndia | 60.5 hNot ranked, n=6P90 74.5 h28.0 h better | 50.5 dNot ranked, n=4P90 63.7 d10.5 d better | 3.36 / 5Not ranked, n=4SD 1.580.06 / 5 worse | 3.00 / 5Not ranked, n=4SD 1.58 No change | 50.0%Not ranked, n=4SD 1.58 No change | 50.0%Not ranked, n=40 partly resolved No change | 88.0%Rank 26, n=50Median open age 183.0 d0.5% worse | 50.0%Not ranked, n=21 decisions modified50.0% worse |
-CommerceIndia | 56.0 hNot ranked, n=5P90 67.2 h38.5 h better | 43.0 dNot ranked, n=5P90 60.6 d16.0 d better | 3.14 / 5Not ranked, n=4SD 1.300.28 / 5 worse | 2.25 / 5Not ranked, n=4SD 1.300.75 / 5 worse | 50.0%Not ranked, n=4SD 1.30 No change | 50.0%Not ranked, n=41 partly resolved No change | 90.0%Rank 33, n=50Median open age 174.2 d4.3% worse | 66.7%Not ranked, n=31 decisions modified66.7% worse |
-Consumer AffairsIndia | 62.0 hNot ranked, n=7P90 107.8 h35.0 h better | 41.0 dNot ranked, n=7P90 67.4 d10.5 d better | 3.31 / 5Not ranked, n=6SD 1.630.05 / 5 worse | 3.00 / 5Not ranked, n=6SD 1.63 No change | 33.3%Not ranked, n=6SD 1.638.3% worse | 33.3%Not ranked, n=62 partly resolved8.3% worse | 86.0%Rank 21, n=50Median open age 180.0 d1.8% better | 66.7%Not ranked, n=30 decisions modified66.7% worse |
-CooperationIndia | 54.0 hNot ranked, n=11P90 104.0 h42.0 h better | 39.5 dNot ranked, n=6P90 66.5 d5.0 d better | 3.47 / 5Not ranked, n=5SD 1.360.24 / 5 better | 3.40 / 5Not ranked, n=5SD 1.361.07 / 5 better | 40.0%Not ranked, n=5SD 1.366.7% worse | 40.0%Not ranked, n=51 partly resolved6.7% worse | 78.8%Rank 7, n=52Median open age 183.4 d8.4% better | 50.0%Not ranked, n=20 decisions modified No change |
-Corporate AffairsIndia | 49.5 hNot ranked, n=12P90 102.3 h42.0 h better | 32.0 dNot ranked, n=7P90 60.4 d16.0 d better | 3.50 / 5Not ranked, n=6SD 0.960.07 / 5 worse | 3.50 / 5Not ranked, n=6SD 0.960.25 / 5 worse | 16.7%Not ranked, n=6SD 0.968.3% better | 16.7%Not ranked, n=62 partly resolved8.3% better | 78.8%Rank 8, n=52Median open age 189.4 d6.3% better | 33.3%Not ranked, n=31 decisions modified16.7% better |
-CultureIndia | 52.0 hNot ranked, n=11P90 102.0 h24.5 h better | 24.5 dNot ranked, n=6P90 46.5 d16.0 d better | 3.60 / 5Not ranked, n=5SD 1.470.33 / 5 better | 3.80 / 5Not ranked, n=5SD 1.471.00 / 5 better | 20.0%Not ranked, n=5SD 1.4740.0% better | 20.0%Not ranked, n=50 partly resolved40.0% better | 83.0%Rank 16, n=53Median open age 194.0 d0.3% better | 0.0%Not ranked, n=10 decisions modified100.0% better |
-DefenceIndia | 45.5 hNot ranked, n=12P90 98.3 h6.5 h better | 19.0 dNot ranked, n=6P90 30.0 d10.5 d better | 3.20 / 5Not ranked, n=5SD 1.360.04 / 5 worse | 2.60 / 5Not ranked, n=5SD 1.360.26 / 5 worse | 60.0%Not ranked, n=5SD 1.3617.1% worse | 60.0%Not ranked, n=51 partly resolved17.1% worse | 77.4%Rank 2, n=53Median open age 167.0 d2.9% worse | No data |
-Defence FinanceIndia | 47.5 hNot ranked, n=10P90 101.7 h15.5 h better | 23.0 dNot ranked, n=6P90 44.5 d0.5 d worse | 3.20 / 5Not ranked, n=5SD 1.020.20 / 5 better | 2.60 / 5Not ranked, n=5SD 1.020.31 / 5 better | 40.0%Not ranked, n=5SD 1.0231.4% better | 40.0%Not ranked, n=52 partly resolved31.4% better | 86.3%Rank 23, n=51Median open age 195.0 d3.7% worse | No data |
-Defence ProductionIndia | 46.5 hNot ranked, n=10P90 100.7 h6.5 h better | 21.0 dNot ranked, n=7P90 38.4 d5.0 d better | 3.40 / 5Not ranked, n=5SD 1.330.23 / 5 better | 3.20 / 5Not ranked, n=5SD 1.330.45 / 5 better | 20.0%Not ranked, n=5SD 1.3317.5% better | 20.0%Not ranked, n=52 partly resolved17.5% better | 81.6%Rank 14, n=49Median open age 199.2 d3.9% worse | No data |
| 51.5 hNot ranked, n=12P90 104.3 h10.5 h better | 22.5 dNot ranked, n=4P90 28.0 d5.0 d better | 3.38 / 5Not ranked, n=3SD 0.820.31 / 5 worse | 3.00 / 5Not ranked, n=3SD 0.821.00 / 5 worse | 33.3%Not ranked, n=3SD 0.8216.7% worse | 33.3%Not ranked, n=31 partly resolved16.7% worse | 78.2%Rank 4, n=55Median open age 142.9 d2.7% better | No data | |
| 54.0 hNot ranked, n=11P90 104.0 h2.0 h worse | 26.0 dNot ranked, n=5P90 70.0 d No change | 3.07 / 5Not ranked, n=5SD 1.470.34 / 5 worse | 2.20 / 5Not ranked, n=5SD 1.471.09 / 5 worse | 80.0%Not ranked, n=5SD 1.4737.1% worse | 80.0%Not ranked, n=50 partly resolved37.1% worse | 83.0%Rank 17, n=53Median open age 149.0 d2.1% better | 100.0%Not ranked, n=20 decisions modifiedNo prior period | |
-Earth SciencesIndia | 64.0 hNot ranked, n=10P90 103.7 h13.0 h worse | 38.0 dNot ranked, n=4P90 68.0 d19.5 d worse | 3.00 / 5Not ranked, n=3SD 0.470.21 / 5 worse | 1.33 / 5Not ranked, n=3SD 0.471.17 / 5 worse | 100.0%Not ranked, n=3SD 0.4750.0% worse | 100.0%Not ranked, n=30 partly resolved50.0% worse | 84.5%Rank 18, n=58Median open age 113.4 d4.1% worse | 100.0%Not ranked, n=20 decisions modifiedNo prior period |
-Economic AffairsIndia | 63.0 hNot ranked, n=10P90 102.7 h22.0 h worse | 36.0 dNot ranked, n=4P90 66.0 d19.5 d worse | 3.57 / 5Not ranked, n=4SD 1.640.14 / 5 better | 3.75 / 5Not ranked, n=4SD 1.640.50 / 5 better | 25.0%Not ranked, n=4SD 1.64 No change | 25.0%Not ranked, n=40 partly resolved No change | 84.8%Rank 20, n=59Median open age 116.0 d7.8% worse | 100.0%Not ranked, n=20 decisions modifiedNo prior period |
| 58.5 hNot ranked, n=12P90 100.3 h18.5 h worse | 53.5 dNot ranked, n=8P90 75.0 d33.5 d worse | 3.38 / 5Not ranked, n=6SD 1.460.08 / 5 worse | 3.17 / 5Not ranked, n=6SD 1.460.16 / 5 worse | 33.3%Not ranked, n=6SD 1.46 No change | 33.3%Not ranked, n=62 partly resolved No change | 78.6%Rank 6, n=56Median open age 118.0 d1.6% worse | 16.7%Rank 2, n=61 decisions modified83.3% better | |
| 57.5 hNot ranked, n=12P90 99.3 h7.5 h worse | 57.0 dNot ranked, n=7P90 70.0 d5.0 d better | 3.60 / 5Not ranked, n=5SD 1.170.22 / 5 better | 3.80 / 5Not ranked, n=5SD 1.170.80 / 5 better | 20.0%Not ranked, n=5SD 1.1713.3% better | 20.0%Not ranked, n=51 partly resolved13.3% better | 78.2%Rank 5, n=55Median open age 94.9 d1.7% worse | 0.0%Rank 1, n=52 decisions modified66.7% better | |
| 42.0 hNot ranked, n=11P90 92.0 h7.0 h better | 55.0 dNot ranked, n=6P90 66.0 d10.5 d better | 3.40 / 5Not ranked, n=5SD 1.470.09 / 5 better | 3.20 / 5Not ranked, n=5SD 1.470.53 / 5 better | 40.0%Not ranked, n=5SD 1.4726.7% better | 40.0%Not ranked, n=50 partly resolved26.7% better | 80.7%Rank 12, n=57Median open age 99.0 d3.8% worse | 0.0%Not ranked, n=42 decisions modified50.0% better | |
-ExpenditureIndia | 62.0 hNot ranked, n=11P90 90.0 h11.5 h worse | 46.0 dNot ranked, n=11P90 73.0 d5.0 d better | 3.37 / 5Not ranked, n=9SD 1.400.16 / 5 worse | 3.22 / 5Not ranked, n=9SD 1.400.38 / 5 worse | 22.2%Not ranked, n=9SD 1.402.2% worse | 22.2%Not ranked, n=93 partly resolved2.2% worse | 80.4%Rank 11, n=56Median open age 112.0 d1.8% worse | 40.0%Rank 4, n=53 decisions modified40.0% worse |
-External AffairsIndia | 61.0 hNot ranked, n=11P90 89.0 h15.0 h worse | 44.0 dNot ranked, n=10P90 71.0 d5.0 d better | 3.28 / 5Not ranked, n=8SD 1.660.15 / 5 better | 3.00 / 5Not ranked, n=8SD 1.660.60 / 5 better | 50.0%Not ranked, n=8SD 1.6610.0% better | 50.0%Not ranked, n=81 partly resolved10.0% better | 79.0%Rank 10, n=57Median open age 117.1 d0.8% worse | 50.0%Not ranked, n=42 decisions modified50.0% worse |
| 62.5 hNot ranked, n=10P90 89.5 h11.5 h worse | 40.0 dNot ranked, n=11P90 62.0 d5.0 d better | 3.00 / 5Not ranked, n=9SD 1.420.41 / 5 worse | 2.44 / 5Not ranked, n=9SD 1.420.85 / 5 worse | 66.7%Not ranked, n=9SD 1.4223.8% worse | 66.7%Not ranked, n=90 partly resolved23.8% worse | 86.3%Rank 24, n=51Median open age 126.2 d5.9% worse | 33.3%Not ranked, n=30 decisions modified13.3% worse | |
-Health & Family WelfareIndia | 65.0 hNot ranked, n=11P90 104.0 h18.5 h worse | 33.0 dNot ranked, n=10P90 60.0 d5.0 d better | 3.00 / 5Not ranked, n=8SD 0.990.11 / 5 worse | 2.38 / 5Not ranked, n=8SD 0.990.29 / 5 worse | 50.0%Not ranked, n=8SD 0.995.6% worse | 50.0%Not ranked, n=83 partly resolved5.6% worse | 82.0%Rank 15, n=50Median open age 128.6 d4.9% worse | 0.0%Not ranked, n=20 decisions modified50.0% better |
-Home AffairsIndia | 64.0 hNot ranked, n=11P90 103.0 h18.5 h worse | 31.0 dNot ranked, n=9P90 45.2 d16.0 d better | 3.50 / 5Not ranked, n=8SD 1.580.25 / 5 better | 3.50 / 5Not ranked, n=8SD 1.580.50 / 5 better | 25.0%Not ranked, n=8SD 1.585.0% better | 25.0%Not ranked, n=81 partly resolved5.0% better | 78.0%Rank 3, n=50Median open age 134.4 d3.0% worse | 0.0%Not ranked, n=20 decisions modified50.0% better |
| 63.0 hNot ranked, n=11P90 102.0 h11.5 h worse | 29.0 dNot ranked, n=7P90 40.0 d5.0 d better | 3.40 / 5Not ranked, n=5SD 1.600.35 / 5 better | 3.20 / 5Not ranked, n=5SD 1.600.64 / 5 better | 40.0%Not ranked, n=5SD 1.6015.6% better | 40.0%Not ranked, n=51 partly resolved15.6% better | 78.8%Rank 9, n=52Median open age 138.0 d0.1% worse | 0.0%Not ranked, n=10 decisions modified50.0% better | |
-Labour and EmploymentIndia | 51.5 hNot ranked, n=8P90 71.1 h2.5 h better | 27.0 dNot ranked, n=5P90 38.0 d5.0 d better | 3.50 / 5Not ranked, n=4SD 1.120.08 / 5 better | 3.50 / 5Not ranked, n=4SD 1.120.17 / 5 better | 25.0%Not ranked, n=4SD 1.128.3% better | 25.0%Not ranked, n=41 partly resolved8.3% better | 86.3%Rank 25, n=51Median open age 145.0 d2.9% worse | No data |
-Personnel and TrainingIndia | 57.5 hNot ranked, n=6P90 71.5 h4.5 h worse | 28.0 dNot ranked, n=4P90 36.0 d5.0 d better | 3.23 / 5Not ranked, n=3SD 1.250.05 / 5 better | 2.33 / 5Not ranked, n=3SD 1.250.38 / 5 worse | 66.7%Not ranked, n=3SD 1.259.5% worse | 66.7%Not ranked, n=30 partly resolved9.5% worse | 92.3%Rank 40, n=52Median open age 150.0 d10.3% worse | No data |
-PostsIndia | 56.5 hNot ranked, n=6P90 70.5 h4.5 h worse | 12.5 dNot ranked, n=2P90 16.9 d10.5 d better | 3.45 / 5Not ranked, n=1SD 0.000.38 / 5 better | 3.00 / 5Not ranked, n=1SD 0.000.80 / 5 better | 0.0%Not ranked, n=1SD 0.0060.0% better | 0.0%Not ranked, n=11 partly resolved60.0% better | 90.4%Rank 38, n=52Median open age 141.0 d11.2% worse | No data |
-TelecommunicationsIndia | 55.5 hNot ranked, n=6P90 69.5 h31.5 h better | 10.5 dNot ranked, n=2P90 14.9 d10.5 d better | 3.55 / 5Not ranked, n=1SD 0.000.02 / 5 better | 4.00 / 5Not ranked, n=1SD 0.000.40 / 5 better | 0.0%Not ranked, n=1SD 0.0020.0% better | 0.0%Not ranked, n=10 partly resolved20.0% better | 88.5%Rank 31, n=52Median open age 147.0 d5.1% worse | No data |
| 54.5 hNot ranked, n=6P90 68.5 h35.0 h better | 58.0 dNot ranked, n=5P90 72.0 d28.0 d worse | 2.81 / 5Not ranked, n=6SD 0.750.50 / 5 worse | 1.67 / 5Not ranked, n=6SD 0.751.00 / 5 worse | 83.3%Not ranked, n=6SD 0.7516.7% worse | 83.3%Not ranked, n=61 partly resolved16.7% worse | 88.2%Rank 29, n=51Median open age 169.1 d0.2% worse | 50.0%Not ranked, n=41 decisions modified50.0% worse |
What the columns measure
Response
- First response. Median hours from submission to the first recorded officer action.
Resolution
- Resolution time. Median days from submission to a substantive grievance closure.
Citizen outcomes
- Adjusted rating. Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
- Average rating. Arithmetic mean of citizen ratings from 1 to 5.
- Dissatisfaction. Share of submitted ratings scored 1 or 2 out of 5.
- Not resolved. Share of feedback responses where the citizen said the grievance was not resolved.
Backlog
- Old backlog. Share of open grievances that have remained open for more than 30 days.
Appeals
- Appeal overturns. Share of decided appeals that overturned the original grievance decision.