response
Time to first response
45.5 h
Median hours from submission to the first recorded officer action.
P90 98.3 h
Sample 12Below ranking threshold
Authority profile
Defence
India · central department
Each measure is calculated independently. Version 1.0.0.
Performance measures and trends
resolution
Time to resolution
19.0 d
Median days from submission to a substantive grievance closure.
P90 30.0 d
Sample 6Below ranking threshold
citizen outcome
Adjusted citizen rating
3.20 / 5
Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
SD 1.36
Sample 5Below ranking threshold
citizen outcome
Average citizen rating
2.60 / 5
Arithmetic mean of citizen ratings from 1 to 5.
SD 1.36
Sample 5Below ranking threshold
citizen outcome
Citizens dissatisfied
60.0%
Share of submitted ratings scored 1 or 2 out of 5.
SD 1.36
Sample 5Below ranking threshold
citizen outcome
Citizens reporting no resolution
60.0%
Share of feedback responses where the citizen said the grievance was not resolved.
1 partly resolved
Sample 5Below ranking threshold
backlog
Backlog older than 30 days
77.4%
Share of open grievances that have remained open for more than 30 days.
Median open age 167.0 d
Sample 53Eligible for ranking
appeals
Original decisions overturned
No data
Share of decided appeals that overturned the original grievance decision.
No observations in this window
More reporting periods are needed for a trend.
Sample 0Below ranking threshold
Service category breakdown
Categories belong only to this authority. Values are shown where the category has evidence in the selected window.
| Category | First response | Resolution time | Adjusted rating | Average rating | Dissatisfaction | Not resolved | Old backlog | Appeal overturns |
|---|
No category-level evidence is available for this window.