About UGAAP
Universal Grievance and Accountability Platform.
UGAAP is built around a simple standard: filing a public grievance should be fast, clear and easy to follow until the issue is resolved.
The product intent
A grievance service people can actually use, and authorities can be measured against.
- 01
Start with the problem
People should not need to understand a government organisation chart before they can ask for help. UGAAP starts with the issue, then helps identify the right authority and form.
- 02
Make every step fast
Good UX here means fewer wrong turns, plain-language guidance, quick forms and one place for every update. The product is designed to reduce the time lost before and after a grievance is filed.
- 03
Keep the case moving
Filing is only the beginning. Citizens can follow the case timeline, see questions from the authority, reply without losing context and stay with the grievance through resolution or appeal.
- 04
Build accountability in
Accountability packs are part of the product. They turn case records into clear evidence about response times, outcomes and recurring gaps, while public copies stay optional and privacy-safe.
One connected record
File faster. See every response. Carry the evidence into accountability.