response
Time to first response
51.5 h
Median hours from submission to the first recorded officer action.
P90 104.3 h
Sample 12Below ranking threshold
Authority profile
Development of North Eastern Region
India · central department
Each measure is calculated independently. Version 1.0.0.
Performance measures and trends
resolution
Time to resolution
22.5 d
Median days from submission to a substantive grievance closure.
P90 28.0 d
Sample 4Below ranking threshold
citizen outcome
Adjusted citizen rating
3.38 / 5
Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
SD 0.82
Sample 3Below ranking threshold
citizen outcome
Average citizen rating
3.00 / 5
Arithmetic mean of citizen ratings from 1 to 5.
SD 0.82
Sample 3Below ranking threshold
citizen outcome
Citizens dissatisfied
33.3%
Share of submitted ratings scored 1 or 2 out of 5.
SD 0.82
Sample 3Below ranking threshold
citizen outcome
Citizens reporting no resolution
33.3%
Share of feedback responses where the citizen said the grievance was not resolved.
1 partly resolved
Sample 3Below ranking threshold
backlog
Backlog older than 30 days
78.2%
Share of open grievances that have remained open for more than 30 days.
Median open age 142.9 d
Sample 55Eligible for ranking
appeals
Original decisions overturned
No data
Share of decided appeals that overturned the original grievance decision.
No observations in this window
More reporting periods are needed for a trend.
Sample 0Below ranking threshold
Service category breakdown
Categories belong only to this authority. Values are shown where the category has evidence in the selected window.
| Category | First response | Resolution time | Adjusted rating | Average rating | Dissatisfaction | Not resolved | Old backlog | Appeal overturns |
|---|
No category-level evidence is available for this window.