response
Time to first response
67.0 h
Median hours from submission to the first recorded officer action.
P90 78.2 h
Sample 5Below ranking threshold
Authority profile
Central Board of Excise and Customs
India · central department
Each measure is calculated independently. Version 1.0.0.
Performance measures and trends
resolution
Time to resolution
67.0 d
Median days from submission to a substantive grievance closure.
P90 67.0 d
Sample 3Below ranking threshold
citizen outcome
Adjusted citizen rating
3.38 / 5
Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
SD 1.63
Sample 3Below ranking threshold
citizen outcome
Average citizen rating
3.00 / 5
Arithmetic mean of citizen ratings from 1 to 5.
SD 1.63
Sample 3Below ranking threshold
citizen outcome
Citizens dissatisfied
33.3%
Share of submitted ratings scored 1 or 2 out of 5.
SD 1.63
Sample 3Below ranking threshold
citizen outcome
Citizens reporting no resolution
33.3%
Share of feedback responses where the citizen said the grievance was not resolved.
1 partly resolved
Sample 3Below ranking threshold
backlog
Backlog older than 30 days
90.4%
Share of open grievances that have remained open for more than 30 days.
Median open age 180.2 d
Sample 52Eligible for ranking
appeals
Original decisions overturned
0.0%
Share of decided appeals that overturned the original grievance decision.
2 decisions modified
Sample 3Below ranking threshold
Service category breakdown
Categories belong only to this authority. Values are shown where the category has evidence in the selected window.
| Category | First response | Resolution time | Adjusted rating | Average rating | Dissatisfaction | Not resolved | Old backlog | Appeal overturns |
|---|
No category-level evidence is available for this window.