response
Time to first response
63.5 h
Median hours from submission to the first recorded officer action.
P90 102.6 h
Sample 20Eligible for ranking
Authority profile
Central Board of Excise and Customs
India · central department
Each measure is calculated independently. Version 1.0.0.
Performance measures and trends
resolution
Time to resolution
28.0 d
Median days from submission to a substantive grievance closure.
P90 71.5 d
Sample 12Below ranking threshold
citizen outcome
Adjusted citizen rating
3.14 / 5
Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
SD 1.53
Sample 11Eligible for ranking
citizen outcome
Average citizen rating
2.82 / 5
Arithmetic mean of citizen ratings from 1 to 5.
SD 1.53
Sample 11Eligible for ranking
citizen outcome
Citizens dissatisfied
36.4%
Share of submitted ratings scored 1 or 2 out of 5.
SD 1.53
Sample 11Eligible for ranking
citizen outcome
Citizens reporting no resolution
36.4%
Share of feedback responses where the citizen said the grievance was not resolved.
3 partly resolved
Sample 11Eligible for ranking
backlog
Backlog older than 30 days
90.4%
Share of open grievances that have remained open for more than 30 days.
Median open age 180.2 d
Sample 52Eligible for ranking
appeals
Original decisions overturned
40.0%
Share of decided appeals that overturned the original grievance decision.
2 decisions modified
Sample 5Eligible for ranking
Service category breakdown
Categories belong only to this authority. Values are shown where the category has evidence in the selected window.
| Category | First response | Resolution time | Adjusted rating | Average rating | Dissatisfaction | Not resolved | Old backlog | Appeal overturns |
|---|
No category-level evidence is available for this window.