response
Time to first response
52.0 h
Median hours from submission to the first recorded officer action.
P90 95.1 h
Sample 18Below ranking threshold
Authority profile
Civil Aviation
India · central department
Each measure is calculated independently. Version 1.0.0.
Performance measures and trends
resolution
Time to resolution
49.5 d
Median days from submission to a substantive grievance closure.
P90 68.0 d
Sample 12Below ranking threshold
citizen outcome
Adjusted citizen rating
3.55 / 5
Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
SD 1.11
Sample 12Eligible for ranking
citizen outcome
Average citizen rating
3.58 / 5
Arithmetic mean of citizen ratings from 1 to 5.
SD 1.11
Sample 12Eligible for ranking
citizen outcome
Citizens dissatisfied
25.0%
Share of submitted ratings scored 1 or 2 out of 5.
SD 1.11
Sample 12Eligible for ranking
citizen outcome
Citizens reporting no resolution
25.0%
Share of feedback responses where the citizen said the grievance was not resolved.
2 partly resolved
Sample 12Eligible for ranking
backlog
Backlog older than 30 days
88.2%
Share of open grievances that have remained open for more than 30 days.
Median open age 190.9 d
Sample 51Eligible for ranking
appeals
Original decisions overturned
50.0%
Share of decided appeals that overturned the original grievance decision.
2 decisions modified
Sample 6Eligible for ranking
Service category breakdown
Categories belong only to this authority. Values are shown where the category has evidence in the selected window.
| Category | First response | Resolution time | Adjusted rating | Average rating | Dissatisfaction | Not resolved | Old backlog | Appeal overturns |
|---|
No category-level evidence is available for this window.