Public accountability

Authority performance, compared

Compare response times, citizen outcomes, backlog, and appeal decisions. Every result includes its sample size and uses an independent rank.

Demo data. These results come from synthetic grievance histories and do not describe real government performance.

At a glance

Leading authorities by key measure

Bars use the reported value. The order follows each measure's stated direction, so the strongest result appears first.

Average rating adjusted toward 3.5 out of 5 when an authority has few responses. Higher is better.

3.05

Median hours from submission to the first recorded officer action. Lower is better.

No authority meets the sample threshold.

Share of open grievances that have remained open for more than 30 days. Lower is better.

88.2%

88.5%

Full comparison

Choose any metric to reorder the leaderboard. Authorities below the minimum sample stay visible but do not receive a rank.

Rank by2 of 2 authorities

Ranked byAdjusted rating
1[SYNTHETIC] Maharashtra State GovernmentMaharashtra State Government	51.5 hNot ranked, n=18P90 99.1 h5.0 h better	41.5 dNot ranked, n=12P90 68.0 d5.0 d worse	3.05 / 5Rank 1, n=11SD 1.150.30 / 5 better	2.64 / 5Rank 1, n=11SD 1.150.23 / 5 better	36.4%Rank 1, n=11SD 1.1518.2% better	36.4%Rank 1, n=114 partly resolved18.2% better	88.5%Rank 2, n=52Median open age 186.1 d12.4% worse	16.7%Rank 2, n=63 decisions modified23.3% better
-[SYNTHETIC] Karnataka State GovernmentKarnataka State Government	50.5 hNot ranked, n=18P90 98.1 h4.5 h better	50.0 dNot ranked, n=11P90 66.0 d13.0 d worse	3.44 / 5Not ranked, n=8SD 1.580.05 / 5 better	3.38 / 5Not ranked, n=8SD 1.580.03 / 5 better	25.0%Not ranked, n=8SD 1.583.3% worse	25.0%Not ranked, n=82 partly resolved3.3% worse	88.2%Rank 1, n=51Median open age 191.0 d6.4% worse	16.7%Rank 1, n=63 decisions modified8.3% better

First response. Median hours from submission to the first recorded officer action.

Resolution time. Median days from submission to a substantive grievance closure.

Adjusted rating. Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
Average rating. Arithmetic mean of citizen ratings from 1 to 5.
Dissatisfaction. Share of submitted ratings scored 1 or 2 out of 5.
Not resolved. Share of feedback responses where the citizen said the grievance was not resolved.

Old backlog. Share of open grievances that have remained open for more than 30 days.

Appeal overturns. Share of decided appeals that overturned the original grievance decision.