Public accountability

Authority performance, compared

Compare response times, citizen outcomes, backlog, and appeal decisions. Every result includes its sample size and uses an independent rank.

Demo data. These results come from synthetic grievance histories and do not describe real government performance.

At a glance

Leading authorities by key measure

Bars use the reported value. The order follows each measure's stated direction, so the strongest result appears first.

Average rating adjusted toward 3.5 out of 5 when an authority has few responses. Higher is better.

3.28

2.66

Median hours from submission to the first recorded officer action. Lower is better.

55.0h

55.5h

Share of open grievances that have remained open for more than 30 days. Lower is better.

88.2%

88.5%

Full comparison

Choose any metric to reorder the leaderboard. Authorities below the minimum sample stay visible but do not receive a rank.

Rank by2 of 2 authorities

Ranked byAdjusted rating
1[SYNTHETIC] Karnataka State GovernmentKarnataka State Government	55.0 hRank 1, n=120P90 101.1 hNo prior period	37.0 dRank 2, n=69P90 69.2 dNo prior period	3.28 / 5Rank 1, n=55SD 1.49No prior period	3.24 / 5Rank 1, n=55SD 1.49No prior period	25.4%Rank 1, n=55SD 1.49No prior period	25.4%Rank 1, n=5514 partly resolvedNo prior period	88.2%Rank 1, n=51Median open age 191.0 dNo prior period	32.1%Rank 1, n=289 decisions modifiedNo prior period
2[SYNTHETIC] Maharashtra State GovernmentMaharashtra State Government	55.5 hRank 2, n=120P90 102.1 hNo prior period	34.0 dRank 1, n=68P90 66.6 dNo prior period	2.66 / 5Rank 2, n=55SD 1.13No prior period	2.51 / 5Rank 2, n=55SD 1.13No prior period	49.1%Rank 2, n=55SD 1.13No prior period	49.1%Rank 2, n=5514 partly resolvedNo prior period	88.5%Rank 2, n=52Median open age 186.1 dNo prior period	32.1%Rank 2, n=289 decisions modifiedNo prior period

First response. Median hours from submission to the first recorded officer action.

Resolution time. Median days from submission to a substantive grievance closure.

Adjusted rating. Average rating adjusted toward 3.5 out of 5 when an authority has few responses.
Average rating. Arithmetic mean of citizen ratings from 1 to 5.
Dissatisfaction. Share of submitted ratings scored 1 or 2 out of 5.
Not resolved. Share of feedback responses where the citizen said the grievance was not resolved.

Old backlog. Share of open grievances that have remained open for more than 30 days.

Appeal overturns. Share of decided appeals that overturned the original grievance decision.